Refund policy

***ALL PURCHASES OF UNDERWEAR ARE FINAL SALE and NON-REFUNDABLE FOR SANITARY AND HYGIENE REASONS**

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or order number. We will not be able to refund you for any shipping amounts incurred with you order. 

There is a 5% restocking fee for all of orders and it will be subtracted from your return amount.  

To start a return, you can contact us at hello@lalalogan.com.

If your return is accepted, we will send you a mailing address for you to ship the items to. Please note, you must request a refund prior to shipping, otherwise it will not be accepted. Cost to ship the return is at the customers expense. 

You can always contact us for any return question at hello@lalalogan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. ***ALL PURCHASES OF UNDERWEAR ARE FINAL SALE and NON-REFUNDABLE FOR SANITARY AND HYGIENE REASONS**

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.